Personal data and Privacy Policy
Daily subscription, which is automatically renewed for successive periods of the same duration. Financial provisions: 3 EGP per day for VodaFone and 2.5 EGP for Orange and Etisalat
At any time, you can terminate your subscription by sending STOP PW, by SMS to 6699 for Vodaphone or 4565 Etisalat and 5030 for Orange or access to the selfcare website www.my-subscriptions-eg.com. If your case does not correspond to that process, please contact us to support@my-subscriptions-eg.com.
For Service Renewal please click Here
GENERAL TERMS AND CONDITIONS OF USE
These general terms and conditions of use were updated on June 10th 2016.
Purpose
The purpose of these General Terms and Conditions of Use (hereinafter the ‘General Terms and Conditions’) is to set out the terms and conditions pursuant to which the services that the Company publishes (hereinafter the ‘Applications’) are offered to any user (hereinafter the ‘User’) on its websites websites (hereinafter the ‘Sites’). These services enable the User to play HTML5 video games on browser.
On a presently existing or future fixed or mobile terminal connected to a radio telecommunications network (including, in particular, any computer, smartphone, connected tablet or compatible connected TV) enabling access to the Service (hereinafter the ‘Terminal’).
Any use whatsoever of the Sites shall be deemed full acceptance, without reservation, of these General Terms and Conditions.
Information required by law
Customer Service:
For any question or to obtain information about these General Terms and Conditions or the Applications, the User may contact our Customer Service department:
By e-mail, on the Site, by clicking on the ‘contact’ link at the bottom of each page of the Site, or by sending an e-mail to the address specified on the particular Site in question.
Access to Services
The Service that the Company offers on the Site is offered pursuant to the financial terms specified on each Site.
A User who wishes to subscribe to the Service must visit the Site and click on the video games preview he/she wishes to view. To play without limit video games offered in the subscription, he/she must then follow the instructions given on the Site, specifically the User shall register his number, validate the PIN code received and confirm his subscribe.
Access to the Services is immediate, provided, however, the internet and Terminal and/or any computer equipment of the User connected to the internet are operating properly.
The Company shall in no event be liable if the Site is not available because of telecommunications issues, in particular if these conditions are not met, as the Company has no control over the internet or the User’s computer and telephone installations.
Payment provisions
To view the Service, User shall pay his subscription. – 3 EGP per day for VodaFone and 2.5 EGP for Orange and Etisalat. Subscriptions are billed on the mobile operator or Internet provider, VAT included.
Indicated prices do not include wap connection fees that can be charged by the mobile operator or web connection that can be charged by the Internet provider.
Termination
To terminate his subscription, the User shall follow instructions below: STOP PW, by SMS to 6699 for Vodaphone or 4565Etisalat and 5030 for Orange
If the User’s case does not correspond to that process, he should contact the selfcare website www.my-subscriptions-eg.com or send an email to support@my-subscriptions-eg.com
Withdrawal right
If a fee is required for the Services, in accordance with Article 111 of the Part Five law, we hereby inform the User that he/she has a period of 60 clear days as from the date of the acceptance of and subscription to the Service to exercise his/her right of withdrawal, without the need to provide a reason and without incurring any penalty, except the cost of return shipment, if applicable.
The sixty (60) days shall run from the date of conclusion of the contract. To exercise his/her right of withdrawal, the User must notify the Company of his/her decision through an unambiguous statement to send to the Company at the earliest by:
• email sent at the address mentioned on the concerned Site.
Or by
• mail sent to the following address : support@my-subscriptions-eg.com
The User must specify in his/her request the following in order to allow the treatment of:
- the User’s complete contact details (first name and surname, postal address, e-mail address);
- the name of the Service subscribed and the Site from which the Application was downloaded;
- the nature of the claim;
- the payment method used;
- the User’s telephone number as entered into the Site or Service;
- a bank details.
An acknowledgment of receipt is sent by email when Company becomes aware of the application for withdrawal.
In case of withdrawal from the User, the Company will reimburse all payments received from him not later than fourteen days after the date on which the Company is informed of its decision to withdraw from this contract.
Provisions applying to play HTML video game
The User will select the product he wishes to play from the range of products proposed by the Company via he Site, after logging in using his username and password. A password will be sent by e-mail to the address provided by the User when he opens his account, or if he forgets his password.
After selecting the product, the User will be required to follow the instructions and comply with the Company’s requests for information. The delivery times will be as stipulated below.
Products will be delivered electronically via Internet or the telecommunications operator’s network. The User will view the selected products directly on his Terminal; viewing will be immediate, provided however that the Internet network and the User's equipment connected to the Internet are operating correctly.
The Company cannot be held liable under any circumstances for any failure to correctly receive the product, in particular if these terms and conditions have not been complied with, as it has no control over the Internet or the User's computer and telephone installations. The User has a duty to verify the content of the product upon receipt.
Use by minors or at work
Users must be of legal age to subscribe to the Service. The Company shall not be liable for subscriptions by Users who violate this rule.
Therefore, minors must obtain their parents’ permission (or the permission of their legal guardians) before ordering the Services offered on the Site(s).
Users must request authorisation from their employer or supervisor if the Site(s) are used at their workplace.
Exclusion of liability
The Company offers no express or implied warranty, and assumes no liability, with respect to the use of the Site. The company assumes no responsibility in the event of breakage of the Terminal when Users use the Service ; similarly, the company assumes no responsibility in case of nausea, travel sickness and/or epileptic seizure of the user.
Neither the Company nor any third party involved in the creation of the Site shall in any event be liable or owe any compensation to a User or any other party for direct, indirect, consequential, special or ancillary losses incurred due to the use of the Site, in particular loss of profits, losses due to business interruption or losses due to loss of programs or other data from the User’s management information system or anywhere else. The User’s connection to any other external site shall be at his/her own risk.
The Site may contain images of and links to sites managed by third parties (‘Third-Party Sites’). The Company has no control over Third-Party Sites and assumes no liability with respect to their content. In particular, the Company assumes no liability for the content of links displayed on Third-Party Sites or for modifications or updates to Third-Party Sites. The Company shall not be liable for any material distributed over the Internet or using any other form of transmission that is received from a Third-Party Site, or for a malfunction of Third-Party Sites. The Company provides such links for the User’s convenience only, and the inclusion of a link does not mean that the Company approves the content of such Third-Party Sites or that there is any association between the Company and the operators of said sites. Users are responsible for reviewing any privacy policy posted on Third-Party Sites, as well as their terms and conditions of use, and for complying therewith.
The Company endeavours to deliver the Services as quickly as possible. However, the Company must use the services and distribution networks of third-party companies, over which it has no
influence with respect to availability. Accordingly, the Company shall not be liable in the event the User experiences delays in accessing the Services, or in the event of a temporary or permanent interruption in data transmission to the User’s Terminal if such interruption is not attributable to the Company. The Company reserves the right to temporarily suspend access to the Services for Site maintenance and repairs.
Use of the Services requires use of certain technical systems, such as a Terminal, computer programs, means of transmission, telecommunication services and other services of third-party companies, which may entail additional costs. Such costs shall be borne by the User. The Company does not supply any of these technical systems and shall in no event be liable therefor.
Intellectual property rights
The Company offers Services licensed from third-party companies, which are protected by intellectual property rights.
Consequently, Applications downloaded are for Users’ personal use only. No reproduction, modification, transmission, sale or sub-license is authorised.
The figurative or other trademarks (hereinafter referred to collectively as the ‘trademarks’) displayed in the Site, or in any newsletter, are registered or unregistered trademarks owned by the Company and third parties. Reference to trademarks on the Site shall in no event be deemed an express or implied granting of any right of use, licence or authorisation with respect to said trademarks, without the written agreement of the Company or relevant third party. Any use of the trademarks referred to in the Site, or the content thereof, that is not expressly authorised by the trademark holders, other than as granted under these General Terms and Conditions, is strictly forbidden. The Company hereby advises Users that it is entitled to take legal action, including before the criminal courts, to protect its intellectual property rights.
All rights of authors, composers, music publishers and all holders of neighbouring rights in the works reproduced and distributed in these Applications and/or on these Sites are reserved. Any use of said works other than as described in these General Terms and Conditions is forbidden.
Right of access to personal data files
The User is solely responsible for the data he/she provides.
In accordance with the applicable law, the User is hereby informed that the information provided in connection with the Service is necessary to use the Service. Such information enables the Company to manage provision of the Service and the customer relationship.
Such information is intended solely for, firstly, the Company and its contractual partners for the requirements of providing the Service and, secondly, its service providers.
Some of these recipients are located outside Egypt, specifically in Morocco. These recipients will receive the following data: the first name, surname and address of prospective users and/or Users;
the telephone number of prospective users and/or Users (including user names); the e-mail address of prospective users and/or Users; the identity of prospective users and/or Users; invoices of electronic communications operators (mobile telephone, landlines and internet access providers); and copies of identity documents, if applicable.
In accordance with applicable law, Users have the right to oppose the use of, and to access, correct and delete, any personal data about them that the Company obtains during their use of the Service. Users may exercise this right by sending an e-mail to the address specified on the Site.
The User is hereby informed that by entering his/her telephone number and/or e-mail address, he/she authorises the Company to send him/her offers for products and services it markets on its own behalf or through partner publishers.
To unsubscribe from the special offers of the Company and its partners (received by e-mail), the User may write to the e-mail address above or click on the unsubscription link in the newsletter.
In addition, if the User does not wish to receive offers from the Company about its products and/or services, he/she may send the keyword ‘STOP’ to the short number specified in the advertising.
Cookies
Cookies are data files sent to a web browser and stored on the computer’s hard drive. They do not allow internet users who visit the Sites to be identified directly. However, they record information about the computer’s navigation on the Sites (pages visited, date and time of the visit, etc.), which the Sites can read during subsequent visits. The computer stores an identification code in the cookie. The cookie only stores the identification code in its memory, and no other personal information about the User.
Data collected using cookies enable improvement of the quality of the Sites to make them more attractive or functional and to facilitate navigation thereon. More specifically, localisation data collected using cookies enables personalized Services to be provided.
The length of time during which this information is stored on the User’s computer depends on the Site(s) visited. After a cookie has been stored on his/her computer, the User may receive, or see displayed, advertising for products and services offered by the Company, its partners or subsidiaries of the Digital Virgo Group. Such advertising is broadcast under the sole responsibility of the relevant partners or advertising agencies.
The Company hereby informs the User that he/she may prevent cookies from being stored on his/her computer by configuring his/her web browser to inform him/her when cookies are sent to his/her computer. For example:
For Mozilla Firefox:
Select the ‘Tools’ menu, then ‘Options’
Click on the ‘Privacy’ icon
Find the ‘Cookies’ menu and select the options appropriate for you
For Microsoft Internet Explorer:
Select the ‘Tools’ menu, then ‘Internet Options’
Click on the ‘Privacy’ tab
Select the level desired using the slider
For Opera 6.0 and higher:
Select ‘Files’ > ‘Preferences’
Privacy
If the User uses another web browser, he/she should review the software’s options for disabling cookies. In general, cookies can be disabled in the ‘Options’ menu of the software. For additional information, the User should study the assistance provided with his/her web browser.
However, if cookies are disabled, the User may no longer be able to (i) access certain areas of the Site or (ii) use certain Services. In addition, our partner’s cookies may be placed on the Site.
Please note that, provided the User’s consent is obtained, the Company’s partners may also use cookies, to which the relevant partner’s privacy policy applies.
Claims
Claims made by the User against the Company may only concern events within the twelve months prior to the date said claims are received. Claims must be made in writing and sent:
- or by e-mail to the address provided on the Site.
The Company shall not be required to consider claims sent to it by any other means.
To be valid, claims shall include at least the following information:
- the User’s complete contact details (first name and surname, postal address, e-mail address);
- the name of the Service subscribed and the concerned Site;
- the nature of the claim;
- the User’s telephone number as entered into the Site.
Disputes
These General Terms and Conditions shall be governed by applicable law in Egypt.
In the event of a dispute with respect to the interpretation, performance and/or validity of these General Terms and Conditions that cannot be resolved amicably, the legal principles concerning jurisdiction shall apply.
Legal notice
Daily subscription, which is automatically renewed for successive periods of the same duration. Financial provisions: 3 EGP per day for Vodafone, Orange and Etisalat.
At any time, you can terminate your subscription by sending STOP PW, by SMS to 6699 for Vodafone or 1722 for Etisalat and 5030 for Orange or access to the selfcare website www.my-subscriptions-eg.com. If your case does not correspond to that process, please contact us at support@my-subscriptions-eg.com
For Service Renewal please click Here
0
GENERAL TERMS AND CONDITIONS OF USE
These general terms and conditions of use were updated on June 10th 2016.
Purpose
The purpose of these General Terms and Conditions of Use (hereinafter the ‘General Terms and Conditions’) is to set out the terms and conditions pursuant to which the services that the Company publishes (hereinafter the ‘Applications’) are offered to any user (hereinafter the ‘User’) on its websites (hereinafter the ‘Sites’). These services enable the User to play HTML5 video games on browser.
On a presently existing or future fixed or mobile terminal connected to a radio telecommunications network (including, in particular, any computer, smartphone, connected tablet or compatible connected TV) enabling access to the Service (hereinafter the ‘Terminal’).
Any use whatsoever of the Sites shall be deemed full acceptance, without reservation, of these General Terms and Conditions.
Information required by law
Customer Service:
For any question or to obtain information about these General Terms and Conditions or the Applications, the User may contact our Customer Service department:
By e-mail, on the Site, by clicking on the ‘contact’ link at the bottom of each page of the Site, or by sending an e-mail to the address specified on the particular Site in question.
Access to Services
The Service that the Company offers on the Site is offered pursuant to the financial terms specified on each Site.
A User who wishes to subscribe to the Service must visit the Site and click on the video games preview he/she wishes to view. To play without limit video games offered in the subscription, he/she must then follow the instructions given on the Site, specifically the User shall register his number, validate the PIN code received and confirm his subscribe.
Access to the Services is immediate, provided, however, the internet and Terminal and/or any computer equipment of the User connected to the internet are operating properly.
The Company shall in no event be liable if the Site is not available because of telecommunications issues, in particular if these conditions are not met, as the Company has no control over the internet or the User’s computer and telephone installations.
Payment provisions
To view the Service, User shall pay his subscription. – 3 EGP per day for for Vodafone, Orange and Etisalat. Subscriptions are billed on the mobile operator or Internet provider, VAT included.
Indicated prices do not include wap connection fees that can be charged by the mobile operator or web connection that can be charged by the Internet provider.
Termination
To terminate his subscription, the User shall follow instructions below: STOP PW, by SMS to 6699 for Vodafone or 1722 for Etisalat and 5030 for Orange.
If the User’s case does not correspond to that process, he should contact the selfcare website www.my-subscriptions-eg.com or send an email to support@my-subscriptions-eg.com
Withdrawal right
If a fee is required for the Services, in accordance with Article 111 of the Part Five law, we hereby inform the User that he/she has a period of 60 clear days as from the date of the acceptance of and subscription to the Service to exercise his/her right of withdrawal, without the need to provide a reason and without incurring any penalty, except the cost of return shipment, if applicable.
The sixty (60) days shall run from the date of conclusion of the contract. To exercise his/her right of withdrawal, the User must notify the Company of his/her decision through an unambiguous statement to send to the Company at the earliest by:
• email sent at the address mentioned on the concerned Site.
Or by
• mail sent to the following address : support@my-subscriptions-eg.com
The User must specify in his/her request the following in order to allow the treatment of:
- the User’s complete contact details (first name and surname, postal address, e-mail address);
- the name of the Service subscribed and the Site from which the Application was downloaded;
- the nature of the claim;
- the payment method used;
- the User’s telephone number as entered into the Site or Service;
- a bank details.
An acknowledgment of receipt is sent by email when Company becomes aware of the application for withdrawal.
In case of withdrawal from the User, the Company will reimburse all payments received from him not later than fourteen days after the date on which the Company is informed of its decision to withdraw from this contract.
Provisions applying to play HTML video game
The User will select the product he wishes to play from the range of products proposed by the Company via the Site, after logging in using his username and password. A password will be sent through an SMS to the phone number provided by the User when he opens his account, or if he forgets his password.
After selecting the product, the User will be required to follow the instructions and comply with the Company’s requests for information. The delivery times will be as stipulated below.
Products will be delivered electronically via Internet or the telecommunications operator’s network. The User will view the selected products directly on his Terminal; viewing will be immediate, provided however that the Internet network and the User's equipment connected to the Internet are operating correctly.
The Company cannot be held liable under any circumstances for any failure to correctly receive the product, in particular if these terms and conditions have not been complied with, as it has no control over the Internet or the User's computer and telephone installations. The User has a duty to verify the content of the product upon receipt.
Use by minors or at work
Users must be of legal age to subscribe to the Service. The Company shall not be liable for subscriptions by Users who violate this rule.
Therefore, minors must obtain their parents’ permission (or the permission of their legal guardians) before ordering the Services offered on the Site(s).
Users must request authoritative from their employer or supervisor if the Site(s) are used at their workplace.
Exclusion of liability
The Company offers no express or implied warranty, and assumes no liability, with respect to the use of the Site. The company assumes no responsibility in the event of breakage of the Terminal when Users use the Service ; similarly, the company assumes no responsibility in case of nausea, travel sickness and/or epileptic seizure of the user.
Neither the Company nor any third party involved in the creation of the Site shall in any event be liable or owe any compensation to a User or any other party for direct, indirect, consequential, special or ancillary losses incurred due to the use of the Site, in particular loss of profits, losses due to business interruption or losses due to loss of programs or other data from the User’s management information system or anywhere else. The User’s connection to any other external site shall be at his/her own risk.
The Site may contain images of and links to sites managed by third parties (‘Third-Party Sites’). The Company has no control over Third-Party Sites and assumes no liability with respect to their content. In particular, the Company assumes no liability for the content of links displayed on Third-Party Sites or for modifications or updates to Third-Party Sites. The Company shall not be liable for any material distributed over the Internet or using any other form of transmission that is received from a Third-Party Site, or for a malfunction of Third-Party Sites. The Company provides such links for the User’s convenience only, and the inclusion of a link does not mean that the Company approves the content of such Third-Party Sites or that there is any association between the Company and the operators of said sites. Users are responsible for reviewing any privacy policy posted on Third-Party Sites, as well as their terms and conditions of use, and for complying therewith.
The Company endeavours to deliver the Services as quickly as possible. However, the Company must use the services and distribution networks of third-party companies, over which it has no influence with respect to availability. Accordingly, the Company shall not be liable in the event the User experiences delays in accessing the Services, or in the event of a temporary or permanent interruption in data transmission to the User’s Terminal if such interruption is not attributable to the Company. The Company reserves the right to temporarily suspend access to the Services for Site maintenance and repairs.
Use of the Services requires use of certain technical systems, such as a Terminal, computer programs, means of transmission, telecommunication services and other services of third-party companies, which may entail additional costs. Such costs shall be borne by the User. The Company does not supply any of these technical systems and shall in no event be liable therefor.
Intellectual property rights
The Company offers Services licensed from third-party companies, which are protected by intellectual property rights.
Consequently, Applications downloaded are for Users’ personal use only. No reproduction, modification, transmission, sale or sub-license is authorized.
The figurative or other trademarks (hereinafter referred to collectively as the ‘trademarks’) displayed in the Site, or in any newsletter, are registered or unregistered trademarks owned by the Company and third parties. Reference to trademarks on the Site shall in no event be deemed an express or implied granting of any right of use, licence or authorization with respect to said trademarks, without the written agreement of the Company or relevant third party. Any use of the trademarks referred to in the Site, or the content thereof, that is not expressly authorized by the trademark holders, other than as granted under these General Terms and Conditions, is strictly forbidden. The Company hereby advises Users that it is entitled to take legal action, including before the criminal courts, to protect its intellectual property rights.
All rights of authors, composers, music publishers and all holders of neighbouring rights in the works reproduced and distributed in these Applications and/or on these Sites are reserved. Any use of said works other than as described in these General Terms and Conditions is forbidden.
Right of access to personal data files
The User is solely responsible for the data he/she provides.
In accordance with the applicable law, the User is hereby informed that the information provided in connection with the Service is necessary to use the Service. Such information enables the Company to manage provision of the Service and the customer relationship.
Such information is intended solely for, firstly, the Company and its contractual partners for the requirements of providing the Service and, secondly, its service providers.
Some of these recipients are located outside Egypt, specifically in Morocco. These recipients will receive the following data: the first name, surname and address of prospective users and/or Users;
the telephone number of prospective users and/or Users (including user names); the e-mail address of prospective users and/or Users; the identity of prospective users and/or Users; invoices of electronic communications operators (mobile telephone, landlines and internet access providers); and copies of identity documents, if applicable.
In accordance with applicable law, Users have the right to oppose the use of, and to access, correct and delete, any personal data about them that the Company obtains during their use of the Service. Users may exercise this right by sending an e-mail to the address specified on the Site.
The User is hereby informed that by entering his/her telephone number and/or e-mail address, he/she authorizes the Company to send him/her offers for products and services it markets on its own behalf or through partner publishers.
To unsubscribe from the special offers of the Company and its partners (received by e-mail), the User may write to the e-mail address above or click on the unsubscription link in the newsletter.
In addition, if the User does not wish to receive offers from the Company about its products and/or services, he/she may send the keyword ‘STOP’ to the short number specified in the advertising.
Cookies
Cookies are data files sent to a web browser and stored on the computer’s hard drive. They do not allow internet users who visit the Sites to be identified directly. However, they record information about the computer’s navigation on the Sites (pages visited, date and time of the visit, etc.), which the Sites can read during subsequent visits. The computer stores an identification code in the cookie. The cookie only stores the identification code in its memory, and no other personal information about the User.
Data collected using cookies enable improvement of the quality of the Sites to make them more attractive or functional and to facilitate navigation thereon. More specifically, localisation data collected using cookies enables personalized Services to be provided.
The length of time during which this information is stored on the User’s computer depends on the Site(s) visited. After a cookie has been stored on his/her computer, the User may receive, or see displayed, advertising for products and services offered by the Company, its partners or subsidiaries of the Digital Virgo Group. Such advertising is broadcast under the sole responsibility of the relevant partners or advertising agencies.
The Company hereby informs the User that he/she may prevent cookies from being stored on his/her computer by configuring his/her web browser to inform him/her when cookies are sent to his/her computer. For example:
For Mozilla Firefox:
Select the ‘Tools’ menu, then ‘Options’
Click on the ‘Privacy’ icon
Find the ‘Cookies’ menu and select the options appropriate for you
For Microsoft Internet Explorer:
Select the ‘Tools’ menu, then ‘Internet Options’
Click on the ‘Privacy’ tab
Select the level desired using the slider
For Opera 6.0 and higher:
Select ‘Files’ > ‘Preferences’
Privacy
If the User uses another web browser, he/she should review the software’s options for disabling cookies. In general, cookies can be disabled in the ‘Options’ menu of the software. For additional information, the User should study the assistance provided with his/her web browser.
However, if cookies are disabled, the User may no longer be able to (i) access certain areas of the Site or (ii) use certain Services. In addition, our partner’s cookies may be placed on the Site.
Please note that, provided the User’s consent is obtained, the Company’s partners may also use cookies, to which the relevant partner’s privacy policy applies.
Claims
Claims made by the User against the Company may only concern events within the twelve months prior to the date said claims are received. Claims must be made in writing and sent:
- or by e-mail to the address provided on the Site.
The Company shall not be required to consider claims sent to it by any other means.
To be valid, claims shall include at least the following information:
- the User’s complete contact details (first name and surname, postal address, e-mail address);
- the name of the Service subscribed and the concerned Site;
- the nature of the claim;
- the User’s telephone number as entered into the Site.
Disputes
These General Terms and Conditions shall be governed by applicable law in Egypt.
In the event of a dispute with respect to the interpretation, performance and/or validity of these General Terms and Conditions that cannot be resolved amicably, the legal principles concerning jurisdiction shall apply.
Terms and Conditions
LEGACY
The service is published by Mobile content factory , registered in UAE (Dubai) , whose registered office is located at 410 DMC - Bldg 01 - DUBAI MEDIA CITY - DUBAI - UAE.
Daily subscription, which is automatically renewed for successive periods of the same duration. Financial provisions:
The subscription price is 4 EGP daily.
At any time, you can terminate your subscription by sending "STOP PW" to 5030 for Orange users, or send "STOP PW" to 4037 for WE users, or send "STOP PW" to 1722 for Etisalat users or access the selfcare website https://eg.mobile-content-factory.com/. If your case does not correspond to that process, please contact us to support-eg@my-subscriptions-eg.com.
If your case does not correspond to that process, please contact us to the selfcare website https://eg.mobile-content-factory.com/ or send us an email to support-eg@my-subscriptions-eg.com
GENERAL TERMS AND CONDITIONS OF USE
These general terms and conditions of use were updated on June 10th 2016.
Purpose
The purpose of these General Terms and Conditions of Use (hereinafter the ‘General Terms and Conditions’) is to set out the terms and conditions pursuant to which the services that the Company publishes (hereinafter the ‘Applications’) are offered to any user (hereinafter the ‘User’) on its websites websites (hereinafter the ‘Sites’). These services enable the User to view and download films, series and video clips, available on fixed or mobile terminal (hereinafter the
‘Service’) on a presently existing or future fixed or mobile terminal connected to a radio telecommunications network (including, in particular, any computer, smartphone, connected tablet or compatible connected TV) enabling access to the Service (hereinafter the ‘Terminal’).
Any use whatsoever of the Sites shall be deemed full acceptance, without reservation, of these General Terms and Conditions.
Information required by law
The website is published by Mobile content factory, a UAE company , whose registered office is located at 410 DMC - Bldg 01 - DUBAI MEDIA CITY - DUBAI - UAE (hereinafter the ‘Company’).
Customer Service:
For any question or to obtain information about these General Terms and Conditions or the Applications, the User may contact our Customer Service department:
By post: 410 DMC - Bldg 01 - DUBAI MEDIA CITY - DUBAI - UAE
By e-mail, on the Site, by clicking on the ‘contact’ link at the bottom of each page of the Site, or by sending an e-mail to the address specified on the particular Site in question.
Access to Services
The Service that the Company offers on the Site is offered pursuant to the financial terms specified on each Site.
A User who wishes to subscribe to the Service must visit the Site and click on the TV Channel he/she wishes to view. To view without limit TV channels offered in the subscription, he/she must then follow the instructions given on the Site, specifically the User shall register his number, validate the PIN code received and confirm his subscribe.
Access to the Services is immediate, provided, however, the internet and Terminal and/or any computer equipment of the User connected to the internet are operating properly.
The Company shall in no event be liable if the Site is not available because of telecommunications issues, in particular if these conditions are not met, as the Company has no control over the internet or the User’s computer and telephone installations.
Payment provisions
To view the Service, User shall pay his subscription. – Subscriptions are billed on the mobile operator or Internet provider, VAT included.
Indicated prices do not include wap connection fees that can be charged by the mobile operator or web connection that can be charged by the Internet provider.
Termination
To terminate his subscription, the User shall follow instructions below: sending U3 by SMS to 700300. If the User’s case does not correspond to that process, he should contact the selfcare website https://eg.mobile-content-factory.com/ or send an email to support-eg@my-subscriptions-eg.com
Withdrawal right
If a fee is required for the Services, in accordance with Article 111 of the Part Five law, we hereby inform the User that he/she has a period of 60 clear days as from the date of the acceptance of and subscription to the Service to exercise his/her right of withdrawal, without the need to provide a reason and without incurring any penalty, except the cost of return shipment, if applicable.
The sixty (60) days shall run from the date of conclusion of the contract. To exercise his/her right of withdrawal, the User must notify the Company of his/her decision through an unambiguous statement to send to the Company at the earliest by:
• email sent at the address mentioned on the concerned Site.
Or by
• mail sent to the following address : support-eg@my-subscriptions-eg.com
The User must specify in his/her request the following in order to allow the treatment of:
- the User’s complete contact details (first name and surname, postal address, e-mail address);
- the name of the Service subscribed and the Site from which the Application was downloaded;
- the nature of the claim;
- the payment method used;
- the User’s telephone number as entered into the Site or Service;
- a bank details.
An acknowledgment of receipt is sent by email when Company becomes aware of the application for withdrawal.
In case of withdrawal from the User, the Company will reimburse all payments received from him not later than fourteen days after the date on which the Company is informed of its decision to withdraw from this contract.
Provisions applying to the viewing of videos on demand, streaming and/or series
The User will select the product (game, film, series, video clip, etc.) he wishes to download from the range of products proposed by the Company via he Site, after logging in using his username and password. A password will be sent by e-mail to the address provided by the User when he opens his account, or if he forgets his password.
After selecting the product, the User will be required to follow the instructions and comply with the Company’s requests for information. The delivery times will be as stipulated below.
Products will be delivered electronically via Internet or the telecommunications operator’s network. The User will view the selected products directly on his Terminal; viewing will be immediate, provided however that the Internet network and the User's equipment connected to the Internet are operating correctly.
The Company cannot be held liable under any circumstances for any failure to correctly receive the product, in particular if these terms and conditions have not been complied with, as it has no control over the Internet or the User's computer and telephone installations. The User has a duty to verify the content of the product upon receipt.
Use by minors or at work
Users must be of legal age to subscribe to the Service. The Company shall not be liable for subscriptions by Users who violate this rule.
Therefore, minors must obtain their parents’ permission (or the permission of their legal guardians) before ordering the Services offered on the Site(s).
Users must request authorisation from their employer or supervisor if the Site(s) are used at their workplace.
Exclusion of liability
The Company offers no express or implied warranty, and assumes no liability, with respect to the use of the Site. The company assumes no responsibility in the event of breakage of the Terminal when Users use the Service ; similarly, the company assumes no responsibility in case of nausea, travel sickness and/or epileptic seizure of the user.
Neither the Company nor any third party involved in the creation of the Site shall in any event be liable or owe any compensation to a User or any other party for direct, indirect, consequential, special or ancillary losses incurred due to the use of the Site, in particular loss of profits, losses due to business interruption or losses due to loss of programs or other data from the User’s management information system or anywhere else. The User’s connection to any other external site shall be at his/her own risk.
The Site may contain images of and links to sites managed by third parties (‘Third-Party Sites’). The Company has no control over Third-Party Sites and assumes no liability with respect to their content. In particular, the Company assumes no liability for the content of links displayed on Third-Party Sites or for modifications or updates to Third-Party Sites. The Company shall not be liable for any material distributed over the Internet or using any other form of transmission that is received from a Third-Party Site, or for a malfunction of Third-Party Sites. The Company provides such links for the User’s convenience only, and the inclusion of a link does not mean that the Company approves the content of such Third-Party Sites or that there is any association between the Company and the operators of said sites. Users are responsible for reviewing any privacy policy posted on Third-Party Sites, as well as their terms and conditions of use, and for complying therewith.
The Company endeavours to deliver the Services as quickly as possible. However, the Company must use the services and distribution networks of third-party companies, over which it has no
influence with respect to availability. Accordingly, the Company shall not be liable in the event the User experiences delays in accessing the Services, or in the event of a temporary or permanent interruption in data transmission to the User’s Terminal if such interruption is not attributable to the Company. The Company reserves the right to temporarily suspend access to the Services for Site maintenance and repairs.
Use of the Services requires use of certain technical systems, such as a Terminal, computer programs, means of transmission, telecommunication services and other services of third-party companies, which may entail additional costs. Such costs shall be borne by the User. The Company does not supply any of these technical systems and shall in no event be liable therefor.
Intellectual property rights
The Company offers Services licensed from third-party companies, which are protected by intellectual property rights.
Consequently, Applications downloaded are for Users’ personal use only. No reproduction, modification, transmission, sale or sub-license is authorised.
The figurative or other trademarks (hereinafter referred to collectively as the ‘trademarks’) displayed in the Site, or in any newsletter, are registered or unregistered trademarks owned by the Company and third parties. Reference to trademarks on the Site shall in no event be deemed an express or implied granting of any right of use, licence or authorisation with respect to said trademarks, without the written agreement of the Company or relevant third party. Any use of the trademarks referred to in the Site, or the content thereof, that is not expressly authorised by the trademark holders, other than as granted under these General Terms and Conditions, is strictly forbidden. The Company hereby advises Users that it is entitled to take legal action, including before the criminal courts, to protect its intellectual property rights.
All rights of authors, composers, music publishers and all holders of neighbouring rights in the works reproduced and distributed in these Applications and/or on these Sites are reserved. Any use of said works other than as described in these General Terms and Conditions is forbidden.
Right of access to personal data files
The User is solely responsible for the data he/she provides.
In accordance with the applicable law, the User is hereby informed that the information provided in connection with the Service is necessary to use the Service. Such information enables the Company to manage provision of the Service and the customer relationship.
Such information is intended solely for, firstly, the Company and its contractual partners for the requirements of providing the Service and, secondly, its service providers.
Some of these recipients are located outside Saudi Arabia, specifically in Morocco. These recipients will receive the following data: the first name, surname and address of prospective users and/or Users;
the telephone number of prospective users and/or Users (including user names); the e-mail address of prospective users and/or Users; the identity of prospective users and/or Users; invoices of electronic communications operators (mobile telephone, landlines and internet access providers); and copies of identity documents, if applicable.
In accordance with applicable law, Users have the right to oppose the use of, and to access, correct and delete, any personal data about them that the Company obtains during their use of the Service. Users may exercise this right by sending an e-mail to the address specified on the Site, or by writing to the following postal address: 410 DMC - Bldg 01 - DUBAI MEDIA CITY - DUBAI - UAE.
The User is hereby informed that by entering his/her telephone number and/or e-mail address, he/she authorises the Company to send him/her offers for products and services it markets on its own behalf or through partner publishers.
To unsubscribe from the special offers of the Company and its partners (received by e-mail), the User may write to the e-mail address above or click on the unsubscription link in the newsletter.
In addition, if the User does not wish to receive offers from the Company about its products and/or services, he/she may send the keyword ‘STOP’ to the short number specified in the advertising.
Cookies
Cookies are data files sent to a web browser and stored on the computer’s hard drive. They do not allow internet users who visit the Sites to be identified directly. However, they record information about the computer’s navigation on the Sites (pages visited, date and time of the visit, etc.), which the Sites can read during subsequent visits. The computer stores an identification code in the cookie. The cookie only stores the identification code in its memory, and no other personal information about the User.
Data collected using cookies enable improvement of the quality of the Sites to make them more attractive or functional and to facilitate navigation thereon. More specifically, localisation data collected using cookies enables personalised Services to be provided.
The length of time during which this information is stored on the User’s computer depends on the Site(s) visited. After a cookie has been stored on his/her computer, the User may receive, or see displayed, advertising for products and services offered by the Company, its partners or subsidiaries of the Mobile content factory Group. Such advertising is broadcast under the sole responsibility of the relevant partners or advertising agencies.
The Company hereby informs the User that he/she may prevent cookies from being stored on his/her computer by configuring his/her web browser to inform him/her when cookies are sent to his/her computer. For example:
For Mozilla Firefox:
- Select the ‘Tools’ menu, then ‘Options’
- Click on the ‘Privacy’ icon
- Find the ‘Cookies’ menu and select the options appropriate for you
For Microsoft Internet Explorer:
Select the ‘Tools’ menu, then ‘Internet Options’
Click on the ‘Privacy’ tab
Select the level desired using the slider
For Opera 6.0 and higher:
Select ‘Files’ > ‘Preferences’
Privacy
If the User uses another web browser, he/she should review the software’s options for disabling cookies. In general, cookies can be disabled in the ‘Options’ menu of the software. For additional information, the User should study the assistance provided with his/her web browser.
However, if cookies are disabled, the User may no longer be able to (i) access certain areas of the Site or (ii) use certain Services. In addition, our partner’s cookies may be placed on the Site.
Please note that, provided the User’s consent is obtained, the Company’s partners may also use cookies, to which the relevant partner’s privacy policy applies.
Claims
Claims made by the User against the Company may only concern events within the twelve months prior to the date said claims are received. Claims must be made in writing and sent:
- by post to the following address: 410 DMC - Bldg 01 - DUBAI MEDIA CITY - DUBAI - UAE
- or by e-mail to the address provided on the Site.
The Company shall not be required to consider claims sent to it by any other means.
To be valid, claims shall include at least the following information:
- the User’s complete contact details (first name and surname, postal address, e-mail address);
- the name of the Service subscribed and the concerned Site;
- the nature of the claim;
- the User’s telephone number as entered into the Site.
Disputes
These General Terms and Conditions shall be governed by applicable law in Saudi Arabia.
In the event of a dispute with respect to the interpretation, performance and/or validity of these General Terms and Conditions that cannot be resolved amicably, the legal principles concerning jurisdiction shall apply.
Cookies
DIGITAL GLOBAL PASS
Information Cookies
During your browsing experience, our site may retrieve or store information, mainly in the form of cookies, on the browser of your computer, mobile or tablet.
Our site is designed to be particularly attentive to the needs and expectations of our customers.
Here are several ways we use cookies to better meet the need and expectations of our customers : indentifying who you are and allowing you to access your account, registering your consultations, customizing the offers we offer and analyzing our traffic
This information could be about you, your preferences or your device and mainly serves to make the site work as smoothly as you would expect.
We also share information about the use of our site with our social media, advertising and analytics partners.The information does not identify you directly, but can give you a more personalized Web experience. The retention period of this information in your computer depends on the website visited.
What are the cookies and tracers used?
Different types of cookies are used on our site, each serving different purposes. Some are necessary for the use of our site.
Strictly necessary cookies
These cookies are necessary for the operation of our site. They allow you to use the main features of our site (eg accessing to your account). Without these cookies, you will not be able to use our site normally. These cookies are posted by our site and only concern the functioning of our site.
PHPSESSID or nautisession_v3: to store navigation data allowing passage from one page to another without loss of information
SB_CNIL: Cookie deposited when the user accepts the information concerning cookies and to avoid re-proposing it
resolution: Cookie placed to know the resolution and density of the user’s screen in order to adapt the display for optimal use.
SB_ADBLOCKDETECT: Cookie deposited when the user saw the message indicating that he has an addblocker
Analytical cookies
These are cookies that allow us to know the use and performance of our site and to improve its operation (e.g. the most frequently visited pages within the site).
All information collected by cookies is aggregated and therefore anonymous. If you do not leave these cookies, we will not know that you have visited our site, and will not be able to monitor its performance. These are mainly cookies deposited by our site.
Example of cookies placed:
_ga: Used by Google Analytics to assign a unique cookie and define the concept of user.
_GID: Used by Google Analytics. Assigns a unique number to generate website usage statistics
_gat: Used by Google Analytics to drastically decrease the request rate
_dc_gtm_ *: Used by Google Tag Manager to limit request speed – limiting data collection on high traffic sites
_gcl_au: Used by Google Ads to track conversations from different direct or referred promotion channels
Functional cookies
These are cookies that allow us to personalize your experience on our site. They also allow you to benefit from our personalized advice and promotional offers according to your origin of navigation (for example if you come from our partner sites). They can also be used to provide you with features that you have requested.
Advertising cookies
These are the cookies used to present you advertisements or to send you information adapted to your centers of interests on our site or outside our site while browsing the Internet. They are used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign. We do not sell your data or reveal your identity to advertisers.
The refusal of these advertising cookies has no impact on the use of our site. However, refusing advertising cookies will not result in stopping advertising on our site or on the Internet. This will only result in an ad that does not reflect your interests or preferences.These cookies mainly depend on the advertising agencies. We cannot list them exhaustively. We do not sell your data or reveal your identity to advertisers.
_fbp: Used by Facebook to better understand what users are looking for on the website and to be able to display only advertisements relevant to the user.
Setting up your browser software
For the management of cookies and your choices, the configuration of each browser is different. We inform you that by setting your browser to refuse cookies, some features of the site will not be accessible. We will in no way be held responsible.
- For Internet Explorer : https://support.microsoft.com/en-gb/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d
- For Safari : https://support.apple.com/en-gb/guide/safari/sfri11471/mac,
- For Chrome : https://support.google.com/chrome/answer/95647?hl=en-GB&hlrm=en&sjid=13010225266264004834-EU,
- For Firefox : https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Setting up your smartphone
- iOS : https://support.apple.com/en-gb/HT201265,
- Android : https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en&oco=0,
Setting an audience measurement cookie
If you do not want our site to store cookies in your browser for audience measurement purposes, you can click on the following deactivation link that will save a cookie within your browser that only deactivates them:
- Google Analytics : https://tools.google.com/dlpage/gaoptout?hl=en
Setting an advertising cookie
You can manage the use and exploitation of these cookies by visiting the advertising cookies management platform offered by advertising professionals: http://www.youronlinechoices.com/fr/controler-ses-cookies/ and following the instructions given therein. You will be able to know the companies registered on this platform offering you the possibility to refuse or accept the cookies used by these companies used to determine browsing information and advertisements that may be displayed on your device.
- For Tradelab : http://tradelab.com/vie-privee-2/
- For Acxiom : http://www.acxiom.fr/a-propos-d-acxiom/information-sur-le-depot-de-cookie/
Setting a social network cookie
Price Information
Daily subscription, which is automatically renewed for successive periods of the same duration. Financial provisions: 3 EGP per day for Vodafone, Orange and Etisalat.
At any time, you can terminate your subscription by sending STOP PW, by SMS to 6699 for Vodafone or 1722 for Etisalat and 5030 for Orange or access to the selfcare website www.my-subscriptions-eg.com. If your case does not correspond to that process, please contact us at support@my-subscriptions-eg.com
For Service Renewal please click Here
GENERAL TERMS AND CONDITIONS OF USE
These general terms and conditions of use were updated on June 10th 2016.
Purpose
The purpose of these General Terms and Conditions of Use (hereinafter the ‘General Terms and Conditions’) is to set out the terms and conditions pursuant to which the services that the Company publishes (hereinafter the ‘Applications’) are offered to any user (hereinafter the ‘User’) on its websites (hereinafter the ‘Sites’). These services enable the User to play HTML5 video games on browser.
On a presently existing or future fixed or mobile terminal connected to a radio telecommunications network (including, in particular, any computer, smartphone, connected tablet or compatible connected TV) enabling access to the Service (hereinafter the ‘Terminal’).
Any use whatsoever of the Sites shall be deemed full acceptance, without reservation, of these General Terms and Conditions.
Information required by law
Customer Service:
For any question or to obtain information about these General Terms and Conditions or the Applications, the User may contact our Customer Service department:
By e-mail, on the Site, by clicking on the ‘contact’ link at the bottom of each page of the Site, or by sending an e-mail to the address specified on the particular Site in question.
Access to Services
The Service that the Company offers on the Site is offered pursuant to the financial terms specified on each Site.
A User who wishes to subscribe to the Service must visit the Site and click on the video games preview he/she wishes to view. To play without limit video games offered in the subscription, he/she must then follow the instructions given on the Site, specifically the User shall register his number, validate the PIN code received and confirm his subscribe.
Access to the Services is immediate, provided, however, the internet and Terminal and/or any computer equipment of the User connected to the internet are operating properly.
The Company shall in no event be liable if the Site is not available because of telecommunications issues, in particular if these conditions are not met, as the Company has no control over the internet or the User’s computer and telephone installations.
Payment provisions
To view the Service, User shall pay his subscription. – 3 EGP per day for for Vodafone, Orange and Etisalat. Subscriptions are billed on the mobile operator or Internet provider, VAT included.
Indicated prices do not include wap connection fees that can be charged by the mobile operator or web connection that can be charged by the Internet provider.
Termination
To terminate his subscription, the User shall follow instructions below: STOP PW, by SMS to 6699 for Vodafone or 1722 for Etisalat and 5030 for Orange.
If the User’s case does not correspond to that process, he should contact the selfcare website www.my-subscriptions-eg.com or send an email to support@my-subscriptions-eg.com
Withdrawal right
If a fee is required for the Services, in accordance with Article 111 of the Part Five law, we hereby inform the User that he/she has a period of 60 clear days as from the date of the acceptance of and subscription to the Service to exercise his/her right of withdrawal, without the need to provide a reason and without incurring any penalty, except the cost of return shipment, if applicable.
The sixty (60) days shall run from the date of conclusion of the contract. To exercise his/her right of withdrawal, the User must notify the Company of his/her decision through an unambiguous statement to send to the Company at the earliest by:
• email sent at the address mentioned on the concerned Site.
Or by
• mail sent to the following address : support@my-subscriptions-eg.com
The User must specify in his/her request the following in order to allow the treatment of:
- the User’s complete contact details (first name and surname, postal address, e-mail address);
- the name of the Service subscribed and the Site from which the Application was downloaded;
- the nature of the claim;
- the payment method used;
- the User’s telephone number as entered into the Site or Service;
- a bank details.
An acknowledgment of receipt is sent by email when Company becomes aware of the application for withdrawal.
In case of withdrawal from the User, the Company will reimburse all payments received from him not later than fourteen days after the date on which the Company is informed of its decision to withdraw from this contract.
Provisions applying to play HTML video game
The User will select the product he wishes to play from the range of products proposed by the Company via the Site, after logging in using his username and password. A password will be sent through an SMS to the phone number provided by the User when he opens his account, or if he forgets his password.
After selecting the product, the User will be required to follow the instructions and comply with the Company’s requests for information. The delivery times will be as stipulated below.
Products will be delivered electronically via Internet or the telecommunications operator’s network. The User will view the selected products directly on his Terminal; viewing will be immediate, provided however that the Internet network and the User's equipment connected to the Internet are operating correctly.
The Company cannot be held liable under any circumstances for any failure to correctly receive the product, in particular if these terms and conditions have not been complied with, as it has no control over the Internet or the User's computer and telephone installations. The User has a duty to verify the content of the product upon receipt.
Use by minors or at work
Users must be of legal age to subscribe to the Service. The Company shall not be liable for subscriptions by Users who violate this rule.
Therefore, minors must obtain their parents’ permission (or the permission of their legal guardians) before ordering the Services offered on the Site(s).
Users must request authoritative from their employer or supervisor if the Site(s) are used at their workplace.
Exclusion of liability
The Company offers no express or implied warranty, and assumes no liability, with respect to the use of the Site. The company assumes no responsibility in the event of breakage of the Terminal when Users use the Service ; similarly, the company assumes no responsibility in case of nausea, travel sickness and/or epileptic seizure of the user.
Neither the Company nor any third party involved in the creation of the Site shall in any event be liable or owe any compensation to a User or any other party for direct, indirect, consequential, special or ancillary losses incurred due to the use of the Site, in particular loss of profits, losses due to business interruption or losses due to loss of programs or other data from the User’s management information system or anywhere else. The User’s connection to any other external site shall be at his/her own risk.
The Site may contain images of and links to sites managed by third parties (‘Third-Party Sites’). The Company has no control over Third-Party Sites and assumes no liability with respect to their content. In particular, the Company assumes no liability for the content of links displayed on Third-Party Sites or for modifications or updates to Third-Party Sites. The Company shall not be liable for any material distributed over the Internet or using any other form of transmission that is received from a Third-Party Site, or for a malfunction of Third-Party Sites. The Company provides such links for the User’s convenience only, and the inclusion of a link does not mean that the Company approves the content of such Third-Party Sites or that there is any association between the Company and the operators of said sites. Users are responsible for reviewing any privacy policy posted on Third-Party Sites, as well as their terms and conditions of use, and for complying therewith.
The Company endeavours to deliver the Services as quickly as possible. However, the Company must use the services and distribution networks of third-party companies, over which it has no influence with respect to availability. Accordingly, the Company shall not be liable in the event the User experiences delays in accessing the Services, or in the event of a temporary or permanent interruption in data transmission to the User’s Terminal if such interruption is not attributable to the Company. The Company reserves the right to temporarily suspend access to the Services for Site maintenance and repairs.
Use of the Services requires use of certain technical systems, such as a Terminal, computer programs, means of transmission, telecommunication services and other services of third-party companies, which may entail additional costs. Such costs shall be borne by the User. The Company does not supply any of these technical systems and shall in no event be liable therefor.
Intellectual property rights
The Company offers Services licensed from third-party companies, which are protected by intellectual property rights.
Consequently, Applications downloaded are for Users’ personal use only. No reproduction, modification, transmission, sale or sub-license is authorized.
The figurative or other trademarks (hereinafter referred to collectively as the ‘trademarks’) displayed in the Site, or in any newsletter, are registered or unregistered trademarks owned by the Company and third parties. Reference to trademarks on the Site shall in no event be deemed an express or implied granting of any right of use, licence or authorization with respect to said trademarks, without the written agreement of the Company or relevant third party. Any use of the trademarks referred to in the Site, or the content thereof, that is not expressly authorized by the trademark holders, other than as granted under these General Terms and Conditions, is strictly forbidden. The Company hereby advises Users that it is entitled to take legal action, including before the criminal courts, to protect its intellectual property rights.
All rights of authors, composers, music publishers and all holders of neighbouring rights in the works reproduced and distributed in these Applications and/or on these Sites are reserved. Any use of said works other than as described in these General Terms and Conditions is forbidden.
Right of access to personal data files
The User is solely responsible for the data he/she provides.
In accordance with the applicable law, the User is hereby informed that the information provided in connection with the Service is necessary to use the Service. Such information enables the Company to manage provision of the Service and the customer relationship.
Such information is intended solely for, firstly, the Company and its contractual partners for the requirements of providing the Service and, secondly, its service providers.
Some of these recipients are located outside Egypt, specifically in Morocco. These recipients will receive the following data: the first name, surname and address of prospective users and/or Users;
the telephone number of prospective users and/or Users (including user names); the e-mail address of prospective users and/or Users; the identity of prospective users and/or Users; invoices of electronic communications operators (mobile telephone, landlines and internet access providers); and copies of identity documents, if applicable.
In accordance with applicable law, Users have the right to oppose the use of, and to access, correct and delete, any personal data about them that the Company obtains during their use of the Service. Users may exercise this right by sending an e-mail to the address specified on the Site.
The User is hereby informed that by entering his/her telephone number and/or e-mail address, he/she authorizes the Company to send him/her offers for products and services it markets on its own behalf or through partner publishers.
To unsubscribe from the special offers of the Company and its partners (received by e-mail), the User may write to the e-mail address above or click on the unsubscription link in the newsletter.
In addition, if the User does not wish to receive offers from the Company about its products and/or services, he/she may send the keyword ‘STOP’ to the short number specified in the advertising.
Cookies
Cookies are data files sent to a web browser and stored on the computer’s hard drive. They do not allow internet users who visit the Sites to be identified directly. However, they record information about the computer’s navigation on the Sites (pages visited, date and time of the visit, etc.), which the Sites can read during subsequent visits. The computer stores an identification code in the cookie. The cookie only stores the identification code in its memory, and no other personal information about the User.
Data collected using cookies enable improvement of the quality of the Sites to make them more attractive or functional and to facilitate navigation thereon. More specifically, localisation data collected using cookies enables personalized Services to be provided.
The length of time during which this information is stored on the User’s computer depends on the Site(s) visited. After a cookie has been stored on his/her computer, the User may receive, or see displayed, advertising for products and services offered by the Company, its partners or subsidiaries of the Digital Virgo Group. Such advertising is broadcast under the sole responsibility of the relevant partners or advertising agencies.
The Company hereby informs the User that he/she may prevent cookies from being stored on his/her computer by configuring his/her web browser to inform him/her when cookies are sent to his/her computer. For example:
For Mozilla Firefox:
Select the ‘Tools’ menu, then ‘Options’
Click on the ‘Privacy’ icon
Find the ‘Cookies’ menu and select the options appropriate for you
For Microsoft Internet Explorer:
Select the ‘Tools’ menu, then ‘Internet Options’
Click on the ‘Privacy’ tab
Select the level desired using the slider
For Opera 6.0 and higher:
Select ‘Files’ > ‘Preferences’
Privacy
If the User uses another web browser, he/she should review the software’s options for disabling cookies. In general, cookies can be disabled in the ‘Options’ menu of the software. For additional information, the User should study the assistance provided with his/her web browser.
However, if cookies are disabled, the User may no longer be able to (i) access certain areas of the Site or (ii) use certain Services. In addition, our partner’s cookies may be placed on the Site.
Please note that, provided the User’s consent is obtained, the Company’s partners may also use cookies, to which the relevant partner’s privacy policy applies.
Claims
Claims made by the User against the Company may only concern events within the twelve months prior to the date said claims are received. Claims must be made in writing and sent:
- or by e-mail to the address provided on the Site.
The Company shall not be required to consider claims sent to it by any other means.
To be valid, claims shall include at least the following information:
- the User’s complete contact details (first name and surname, postal address, e-mail address);
- the name of the Service subscribed and the concerned Site;
- the nature of the claim;
- the User’s telephone number as entered into the Site.
Disputes
These General Terms and Conditions shall be governed by applicable law in Egypt.
In the event of a dispute with respect to the interpretation, performance and/or validity of these General Terms and Conditions that cannot be resolved amicably, the legal principles concerning jurisdiction shall apply.
Privacy
PERSONAL DATA AND PRIVACY POLICY
Version of june 24, 2024
Mobile Content Factory undertakes, within the framework of its activities and in accordance with current regulations, to protect, in particular, the private lives of its prospects and clients (the “User(s)”), by ensuring the protection, confidentiality and security of the Personal Data collected.
We strive to be transparent about how we collect and process your Personal Data as well as your rights in relation to the processing of this Personal Data. This policy on our practices regarding the processing of personal data (the “Privacy Policy”) describes in a clear, simple and precise manner how we treat the Personal Data that we collect or receive when you visit and use our service.
Mobile Content Factory reserves the right, at its sole discretion, to modify this Privacy Policy at any time, in accordance with the applicable regulations on the protection of personal data. Consequently, the User is invited to regularly consult this Privacy Policy in order to be informed of the latest modifications.
I. Scope of this Privacy Policy
This Privacy Policy affects the management of Personal Data that we collect when you use or access our services. This Privacy Policy does not apply to the practices of third parties that we do not own and cannot control or manage, including, but not limited to, any third party websites, services, applications or businesses (“Third Party Services »). Although we try to work only with Third Party Services that share our respect for your privacy, we are not responsible for their content or privacy policies. We recommend that you carefully read the privacy policies of any Third Party Services you access.
II. How do we obtain your personal data?
We collect your Personal Data on different occasions:
- Each time you contact Mobile Content Factory, for example, via customer service, to request information about our services;
- When you purchase or subscribe to one of our services;
- During your relationship with Mobile Content Factory, whether you are a prospective or active/current customer. In particular during the execution of contracts or legal obligations such as tax, audit, anti-fraud, etc.;
- When, with your authorization, Third Party Services provide us with the personal data in their possession;
- When managing the commercial relationship, particularly when processing complaints, or when carrying out satisfaction surveys; etc.
We would be grateful if you could help us keep your contact details up to date by notifying us of any changes to your contact details or preferences.
III. How do we collect and use your Personal Data and for how long?
The type of information we collect about you varies depending on the nature of the products and services we provide to you. We only use Personal Data for the purposes for which we inform you it was collected, for other legitimate purposes permitted by data protection law, and we only retain it for as long as necessary for these uses or as required by law.
Through the various services and contact channels described in this Privacy Policy, the following types of personal data concerning you may be collected under the conditions defined in this article III of the Privacy Policy (“Personal Data”):
A. Navigation on websites and use of services:
We collect information about how Users navigate or use our services, including those who have an account. This type of information is collected in our logs whenever you interact with the Services.
We may collect information about the web browser (browser type and version, device type, operating system and version, set language) from which you access the Internet, Internet protocol addresses (IP address) of your device or Internet service provider you use, your personal data that you communicate when using certain services (for example: your photo, messages exchanged with other Users), as well as statistical data anonymous. This information is collected for the purpose of improving the website, for security or legal reasons and is therefore based on the legal basis of legitimate interest.
We keep this personal data for 13 months.
B. Communications by email or SMS :
Occasionally, in connection with your use of our Services, we may send you emails and other communications. Administrative communications related to your personal user area (“Account”) (for example, to recover or reset the Account password) are considered part of the services and your Account, so you may not be able to refuse their receipt.
Please note that we will never send you an email asking for your password or other account information. If you receive it, please send it back to us.
We will keep this personal data for the legal limitation period.
C. Promotions and advertising
Mobile Content Factory may share browsing information on its services with advertising agencies to present you with more specific offers. Likewise, Mobile Content Factory may use your Personal Data to develop individual customer profiles through statistical procedures. Following the profiling process, you may receive personalized communications based on your interests. To this end, we use « cookies » in several places; we invite you to consult the cookies page on our service for more information.
We will retain this personal data for 13 months from the date we last obtained your consent.
We may also set up advertising campaigns by email or SMS to inform you of certain offers.
We can retain this personal data for maximum 3 years from the date we last obtained your permission to send you marketing communications or from the date you last interacted with one of our communications,
Processing linked to promotions and advertising is only carried out when you have consented to it.
D. Act of purchase and provision of the service:
If you make a purchase on one of our services, we keep your Personal Data for the proper management of your subscription and access to the service, to fight against fraud, technical assistance, as well as complaints.
We keep the Personal Data collected as part of the execution of the contract, linked to the subscription of the service, for the purpose of managing any contractual obligation that we have with you.
We keep the Personal Data collected for this purpose for the entire duration of the contract and for the applicable legal limitation period, in order to be able to respond to possible subsequent requests or complaints.
E. Customer Care Information
Our Services website contains various names, company email addresses and telephone numbers that you can use to request information about the Website, our Services and the Company in general.
When you email us or contact us by phone, we may store the requests and their content, including any personally identifiable information you may have provided. Any personally identifiable information you submit through an inquiry is collected only with your knowledge and active participation.
To process certain complaints, we may ask you for certain items such as your telephone bill, identity document and/or bank details (only in the case of reimbursement by transfer).
The personal data contained in your interactions with our customer service is kept for the legal limitation period except for the telephone bill, identity document or bank details, if they have been requested to you, which are deleted 3 months after the end of processing your complaint.
F. Special categories of personal data and minors :
Special categories of personal data are data that reveal racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic personal data and biometric personal data for the purposes of identifying a physical person. We may only process personal data concerning the sex life or sexual orientation of an individual in the context of certain services requiring this information.
Other special categories of personal data are not processed by Mobile Content Factory, and in the event that their processing becomes necessary, Mobile Content Factory undertakes to process them under the conditions provided for by the regulations relating to the protection of personal data.
It may happen that the data subject chooses to provide Mobile Content Factory with some of this information, such as racial origin, sexual orientation or religious beliefs, in which case the choice to provide this information constitutes consent to its processing.
Minor. The services offered by Mobile Content Factory are not intended for minor. It is up to person exercising parental authority to decide whether the minor is authorized to use the services.
G. Compliance with legal and regulatory obligations – to comply with our legal obligations to satisfy information requirements issued by judicial authorities, regulatory and supervisory authorities, state security bodies and tax authorities
All those responsible for processing Personal Data are subject to the laws of the countries in which they operate and are required to respect them. These obligations include the communication, in certain circumstances, of certain Personal Data to judicial authorities, regulatory or supervisory bodies, and State security forces and bodies. This processing of Personal Data is based on the existence for Mobile Content Factory of a legal obligation to collaborate with such organizations.
Certain Personal Data must be kept for the periods required by the specific applicable regulations (tax, commercial, anti-money laundering, etc.).
IV. How do we protect your Personal Data ?
To ensure the protection and maintain the security, integrity and availability of your Personal Data, we use various security measures. Although it is not possible to guarantee absolute protection against intrusions when transmitting Personal Data over the Internet or from a website, we, as well as our subcontractors and business partners, make every effort to maintain physical, electronic and procedural safeguards to ensure a level of protection of your Personal Data consistent with applicable legal requirements.
The measures used are as follows:
- limit access to your Personal Data only to people who must have knowledge of it given the tasks they perform;
- as a general rule, transfer the Personal Data collected in encrypted format;
- store the most sensitive personal data (such as passwords) only in an encrypted format;
- install perimeter protection systems for IT infrastructures (“firewalls”) to prevent unauthorized access, for example by “hackers”;
- regularly monitor access to IT systems to detect and stop any misuse of Personal Data.
Where we have provided you (or you have chosen) a password which allows you to access certain parts of our websites or any other portal, application or service under our control, you are responsible for keeping it secret, you must not share your password with anyone.
V. Who may we share your Personal Data with and how do we obtain it ?
The Personal Data collected, as well as those which will be collected subsequently, are intended for Mobile Content Factory in its capacity as data controller.
Certain Personal Data may be transmitted to third parties to meet legal, regulatory or contractual obligations or to legally authorized authorities.
Mobile Content Factory may work with suppliers to provide our services to which you have subscribed. We, as well as our subcontractors and business partners, make every effort to maintain the physical, electronic and procedural safeguards necessary to ensure the protection of your Personal Data in accordance with applicable data protection requirements. All your Personal Data is stored on secure servers (or secure physical copies) owned by us or our subcontractors or business partners, and to access and use it, our security criteria and policies (or other equivalents of our subcontractors or partners) apply.
On the other hand, Mobile Content Factory belongs to a multinational group, it is therefore possible that our employees, agents and/or subcontractors access your Personal Data, in order to meet one of the purposes set out in article III of this document. Some may be located outside the European Economic Area (EEA). Certain non-EEA countries, such as Canada, the United Kingdom and Switzerland, have been declared by the European Commission as territories offering a level of protection equivalent to that of EU data protection laws. If you wish to request a copy of the specific guarantees that we apply for the export of your Personal Data, please contact our department responsible for the protection of Personal Data, whose contact details appear in Article VII of this Privacy Policy.
We will not sell or lease any of your Personal Data to third parties for marketing purposes.
We will share your Personal Data with third parties only as described in this Privacy Policy.
We will not share your Personal Data with third parties for marketing purposes without obtaining your prior authorization.
VI. Legal bases for processing personal data.
The use of your Personal Data under the conditions described in this Privacy Policy is authorized by European and national data protection regulations in accordance with the following legal bases:
- You have expressed your consent (a consent form has been presented to you to authorize the processing of your Personal Data for certain purposes; you can revoke the consent given at any time);
- The processing of your Personal Data is necessary for the management and maintenance of a contract signed with you;
- The processing of your Personal Data is necessary to comply with our legal obligations;
- We use your Personal Data to achieve a legitimate interest and our reasons for doing so outweigh any possible damage to your rights to the protection of your Personal Data;
Certain purposes may be authorized by other legal bases; in such cases, we will endeavor to identify the legal basis in question and will inform you as soon as possible as soon as we become aware of its existence.
VII. How to contact us, what are your rights to the protection of your Personal Data and your right to lodge a complaint with the data protection authority.
If you have any questions regarding our use of your Personal Data, the first thing you should do is contact our department responsible for the protection of Personal Data at the following email address “dpo@mobile-content-factory.com”.
In order for our department responsible for the protection of Personal Data to respond to your request, you must provide: last name, first name, email and telephone number
In addition, in accordance with the regulations regarding the processing of personal data, you have the rights listed below:
- Right to information;
- Right of access, rectification and right to erasure;
- Right to portability of Personal Data;
- Right to limit and oppose the processing of Personal Data;
- Right to revoke consent, in cases where the processing of Personal Data is subject to consent
- Right to object to any processing of your Personal Data – including profiling – which has a legitimate interest as a legal basis, unless our reasons for carrying out such processing outweigh any possible prejudice to your rights regarding the protection of Personal Data;
- right to lodge a complaint with a supervisory authority in particular in the Member State of your habitual residence, your place of work or the place where the alleged offenses were committed, if you consider that the processing of personal data concerning you infringes the GDPR
If you exercise any of these rights, we will verify that you are actually authorized to do so and we will respond to you within one month or within the maximum period provided for by national regulations, whichever is shorter.
If you are unhappy with how we use your information or our response to the exercise of any of these rights, you can lodge a complaint with the relevant authorities.
Personal data and Privacy Policy
Chat with us through our self-care website https://eg.mobile-content-factory.com/
If your case does not correspond to that process, please contact us to support-eg@my-subscriptions-eg.com